Privacy Policy

Aurevia Technologies Pvt Ltd ("we", "our", or "YourKirana") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This policy is in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number
• Delivery address and billing information
• Payment information (processed securely through payment gateways)
• Account credentials

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and account
• Providing customer support
• Improving our platform and services
• Personalizing your shopping experience
• Sending promotional communications (with your consent)
• Detecting and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operations (payment processors, delivery partners, etc.)
• Business Partners: Local stores and sellers on our platform (limited to information necessary for order fulfillment)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI DSS compliant gateways
• Regular security audits and updates
• Access controls and authentication mechanisms
• Data backup and recovery procedures

6. Your Rights

Under Indian data protection laws, you have the following rights:

• Right to Access: Request access to your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Data Portability: Request transfer of your data to another service
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Grievance Redressal: Lodge complaints with our Grievance Officer

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain data for 7 years as per Indian accounting and tax regulations.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer to address your concerns:

Name: [To be updated]
Email: grievance@yourkirana.in
Address: Aurevia Technologies Pvt Ltd, Bangalore, Karnataka, India
Response Time: Within 30 days of receiving the complaint

12. Contact Us

For any questions about this Privacy Policy, please contact us at:
Email: privacy@yourkirana.in
Address: Aurevia Technologies Pvt Ltd, Bangalore, Karnataka, India